Privacy Policy

1. Introduction

At Pro Learners Driving School, we are committed to providing you with the best possible customer service experience while protecting your privacy and ensuring the security of your personal information. We respect your privacy and are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

2. Collection of your Personal Information

There are many aspects of our website which can be viewed without providing personal information. However, to book a driving lesson, submit an inquiry, or access specific customer support features, we may require you to submit personally identifiable information. This may include:

• Your name, email address, and phone number
• Your residential or pickup address
• Your driver's licence details
• Details about your driving experience and goals

3. How We Use Your Information

We use the information we collect to:

• Schedule and conduct your driving lessons
• Communicate with you regarding bookings, cancellations, and inquiries
• Process payments securely
• Comply with legal and regulatory obligations
• Deliver personalized content and improve our services and website

For each visitor to reach our site, we also collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing, page access times, and referring website addresses. This collected information is used solely internally for the purpose of gauging visitor traffic, trends, and improving our online presence.

4. Sharing of your Personal Information

We do not sell, trade, or rent your personal information to third parties. We may occasionally hire other trusted companies to provide services on our behalf, including but not limited to handling customer support inquiries, processing transactions, or maintaining our digital infrastructure. Those companies will be permitted to obtain only the personal information they need to deliver the service. Pro Learners Driving School takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may also disclose your information if required by law or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Changes to this Privacy Policy

Pro Learners Driving School reserves the right to make amendments to this Privacy Policy at any time. If our information practices change at some time in the future, data collected from the time of the policy change forward will adhere to our updated practices. If you have objections to the Privacy Policy, you should not access or use the site.

7. Accessing Your Personal Information

You have a right to access, update, or request the deletion of your personal information held by us, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a nominal fee for searching for, and providing access to, your information on a per request basis.

8. Contacting Us

Pro Learners Driving School welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:

Pro Learners Driving School
Phone: 0431 317 678
Email: theprolearners@gmail.com